Managed Infrastructure Support

If you’re looking for a support solution to assist with your site operations, network management or desktop support, Allstream’s Managed Infrastructure Support team can help. By combining on-call and onsite personnel, Allstream can structure a support team capable of helping you to optimize your resource requirements while meeting service level commitments.

Features

Client Site Operations include:

• Configuration and maintenance of servers and related equipment
• Scheduling, execution and monitoring of batch and online processes
• Scheduling, execution and monitoring of backups
• Capacity and availability management

Network Management includes:

• Monitoring network availability and capacity
• Monitoring equipment performance
• Managing repair activities
• Regular network performance report
• Management and execution of network upgrade and enhancement projects

Desktop Support includes:

• Hardware and software asset and configuration management
• Hardware and software acquisition, configuration and implementatio
• Implementation of hardware and software upgrades
• Hardware repairs
• On-site end user assistance
• Management of hardware and software revitalization programs

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301