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Customer Care

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Customer Bulletins

DNS Customer Bulletin: IP Change Notice - July 2008

On July 8, 2008 US-CERT (United States Computer Readiness Team) issued a vulnerability notice (VU#800113) identifying a variety of DNS configurations that are vulnerable to cache poisoning attacks.

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10-digit dialing comes to Quebec's 418 region - May 2008

Starting June 21, 2008, people living and working in Quebec's 418 region must dial the area code followed by the seven-digit phone number for all local calls.

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10-digit dialing comes to BC and Alberta's 250, 403 and 780 regions - April 2008

Starting June 23, 2008, people living and working in BC's 250 region and Alberta's 403 and 780 regions must dial the area code followed by the seven-digit phone number for all local calls.

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Network Restored - April 10, 2008

The MTS Allstream network was fully restored at 4:30 am Eastern Time / 3:30 am Central Time on April 10 following a network outage caused by a fibre cut in the Winnipeg area on the afternoon of Wednesday April 9.

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EDI Service - FAQs Regarding Upcoming IP Address Change - February 2008

Allstream provides EDI (Electronic Data Interchange) services in Canada as an exclusive reseller of EasyLink USA. EasyLink has upgraded its network and requires Allstream customers to make necessary modifications in the way you connect to the Allstream node.

On March 15, 2008, between 12:01 AM and 03:00 AM ET, Allstream will change its IP Address from 199.191.200.103 to 165.251.52.16. On March 15, 2008, subsequent to the time specified above, you must begin to use the new IP Address in order to be able to access Allstream node.

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Customer Advisory: Anti-Spam Measures - December 2007

The growth of email spam globally has had a significant impact on all email users. This nuisance wastes time and resources. Allstream is aware of this issue and is taking steps to reduce this irritant.

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FAQs : Port 25 Blocking - December 2007

All e-mail sent via the Internet is routed through the port 25, the channel used for communication between an e-mail client and an e-mail server. At this point, only Allstream Business Dial-up customers will be impacted.

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Changes to Business Dial-Up Access - April 2007

Allstream Enterprise Business Dial-Up Customers: Recently you may have received an email advising you of changes to your Global Roaming Dial-Up account. For further details about these changes click here.

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Local 10 Digit Dialing

416 did it. So did 905. 604 joined them both. And 514 is next. Click here for details about 10 digit dialing and how to prepare for it.

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For more information please contact us using one of the following methods:

  • Complete our Information Request form
  • Contact your Sales Representative
  • Call us at 1 888 811-6301
 

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