Service Questions & Concerns

For general inquiries, billing inquires and support for all services call 1-888-288-2273.

If you are not satisfied after speaking to a Service Representative, ask for a Management person responsible for the service. If you are still not satisfied, please contact our issues resolution departments as follows...

Enterprise Solutions division (Allstream), Customer Service Resource Team

• Telephone: 1-866-883-8618
• Fax: 1-800-575-8787
• Email: CustomerServiceResourceTeam@mtsallstream.com
• Mail: Allstream Customer Service Resource Team, 200 Wellington St. West, Toronto, Ontario, M5V 3G2

Hours of Operation: Monday to Friday, 8:00 a.m. to 6:00 p.m. Eastern Standard Time

Consumer Markets division (MTS), Customer Relations Manager

• Telephone: 204-941-6800 (Winnipeg local) or 1-800-263-1174
• Fax: 204-947-0461
• Email: CustomerRelationsManager@mtsallstream.com
• Mail: MTS Customer Relations Manager, Rm. CC11B, P.O. Box 6666, Winnipeg, Manitoba, R3C 3V6.

Hours of Operation: Monday to Friday, 8:30 a.m. to 4:30 p.m. Central Standard Time